Diamond Valley Honda Employment Opportunities

Department: Business Development Center (BDC)

About Us:

At Diamond Valley Honda, we are passionate about delivering an exceptional customer experience and driving innovation in the automotive industry. Our Business Development Center (BDC) plays a crucial role in connecting with potential customers and supporting our sales team to exceed targets. We are looking for enthusiastic, driven individuals to join our BDC team and contribute to our continued success.

Position Overview:

As a BDC Agent, you will be the first point of contact for potential customers, playing a pivotal role in generating leads, scheduling appointments, and providing valuable information about our vehicles and services. This is an exciting opportunity to be part of a dynamic team with the potential for significant earning and career growth.

Key Responsibilities:

• Lead Generation: Conduct outbound calls to potential clients to identify opportunities and schedule appointments.
• Customer Engagement: Provide detailed information about our Honda products and services, assisting customers in selecting options that best meet their needs.
• Record Keeping: Maintain accurate and organized records of customer interactions and sales activities to ensure seamless follow-up and data tracking.
• Customer Follow-Up: Engage with customers post-interaction to address any concerns, ensure satisfaction, and foster long-term relationships.
• Sales Collaboration: Work closely with the sales team to achieve and exceed sales targets through effective support and communication.
• Product Support: Assist with product demonstrations and presentations to enhance the customer experience and facilitate informed decision-making.

Qualifications:

• Communication Skills: Excellent phone etiquette and customer service skills with a strong ability to engage and persuade.
• Organizational Skills: Ability to manage multiple tasks efficiently and prioritize effectively.
• Technical Proficiency: Proficiency in Microsoft Word and Excel; experience with sales tracking software is a plus.
• Sales Acumen: Knowledge of sales techniques and strategies with basic math skills for processing transactions and calculating discounts.
• Language Skills: Fluency in Spanish is a plus but not required.
• Adaptability: Willingness to learn and adapt to new technologies and sales processes.

What We Offer:

• Competitive Compensation: 401 k plus a starting hourly rate between $20 and $25 plus commission with the potential for additional monthly bonuses based on performance. High-performing BDC Agents have the opportunity to earn an average monthly total compensation of $8,500 or more.
• Career Growth: Opportunities for advancement within the company with a clear path for career development.
• Supportive Environment: Work in a collaborative and supportive team environment where your contributions are valued.
• Training & Development: Ongoing training and professional development to help you succeed and advance in your career.

If you are ready to embark on an exciting career journey with us and make an impact, apply today!

Application Process:

Please submit your resume and a cover letter outlining your relevant experience and interest in the BDC Agent position. We look forward to hearing from you!

Shift(s): Day, Evening (Swing)

Full-time

Description

As a Honda Product Specialist, your role will involve the following responsibilities:

•        Showcasing Vehicles: You'll be responsible for presenting our wide range of Honda vehicles and all brands of used vehicles to potential

•        customers. This includes explaining features, benefits, and specifications.

•        Sales: You'll actively engage with customers, aiming to meet and exceed sales targets.

•        Product Knowledge: Maintaining a thorough knowledge of our inventory is essential. Stay updated on industry trends and participate in

•        sales training programs to enhance your expertise.

•        Customer Service: Provide excellent customer service throughout the sales process. Assist customers during vehicle demonstrations, financial proposals and delivery.

•        Professionalism: Maintain a positive attitude, professional appearance, and ethical conduct. Always prioritize the customer's needs and commit to growth.

•        Communication: Excellent communication skills are required in person, by phone, E mail and text.

•        Prospecting and follow up: Significant daily outbound E mail, calls and texts to solicit and follow up on possible sales are required.

Remember, your role as a Honda Product Specialist contributes to ensuring a seamless experience

Requirements

•        Education: High school diploma or equivalent.

•        Valid Driver's License: You'll need a valid driver's license and an acceptable driving record, in addition a Vehicles Sales License.

•        Customer Service Skills: Excellent communication and interpersonal skills are essential. You'll be interacting with customers daily.

•        Sales Experience: While not always mandatory, automobile sales experience is a plus.